F.A.Q❓

Here are some of our most frequently asked questions.

 

Q - Should I book direct?

A - YES! Booking directly with a property cuts out the middle man, saving you and the property money. Our direct rates are always 5% cheaper than you will find anywhere else. Plus, if you book direct, you will be at the top of the list for any upgrades if any are available when you check in. 

 

Q - How far in advance should I make a reservation?

A - For rooms at Svingen and just about anything in Flåm, its best to book well in advance. Flam can be equally very busy and quiet. Book ahead to avoid dissapointment. 

 

Q - Where can I park?

A - We do not have any parking at Svingen. You can stop by and drop off your luggage, we will direct you to the closest carpark 150m away. We recommend using the EasyPark app while in Flåm. 

 

Q - How far is it from the train/bus station?

A - The house is a short 300M, 5 minute walk from the center of the village. Its all flat and easy with bags. 

 

Q - What are the check-in and check-out times? 

A - Check-in is from 3PM - 7PM. If you will arrive after 7PM, please message us to organise a late check in. Check-out is by 11:00AM. We do not offer a late check out option.

 

Q - Can I store my luggage? 

A - Absolutely! and its free. We will happily keep your luggage if you arrive before check-in or after check-out time. If you would like to store something for multiple days, please reach out to request this. 

 

Q - Where can I park my bicycle? 

A - We have a bike rack in front of the main enterance. If you would like more peace of mind for a particularly expensive set of wheels, we may be able to arange storage inside the house.

 

Q - Is there a kitchen? Can I cook? 

A - We have a full kitchen with all the equipment you could need. You are more than welcome to cook up a storm in the house as long as you clean up after yourself. We even have a dishwasher! 

 

Q - Can I drink the tap water in Flåm?

A - Yes! We have beautiful mountain water piped to our houses. You can drink the cold water from any tap in the house.

 

Q - WiFi?

A - Of-course, we have good fibre wifi available free of charge throught the whole house.

 

Q - Do you offer breakfast or dinner?

A - We do not offer any food here at Svingen. There are great food options in Flåm and the surrounding areas.

 

Q - Do you accept children? 

A - No. For many reasons it's not possible for us to accommodate anyone under the age of 13.

 

Q - Do you have a lift/elevator?

A - No. We do not have an elevator. The house is over 3 floors. Guest bedrooms are on the top and bottom floors. The middle floor of the house is the social areas, shared kitchen, lounges and front balcony. We can work together with you to carry your baggage up and down the stairs. If your baggage is particularly heavy, we can store it on the lowest floor. 

 

Q - Can I bring a pet?

A - Dogs we can discuss, but its best to leave the snakes and alpacas at home... Send us an email if you are thinking of visiting with a pet.

 

Q - Can I cancel my reservation?

A - All reservations are Non-Refundable. You may be able to reschedule your reservation dates depending on availability for the same or higher overall cost. You will only be charged the price difference between your old and new reservation dates, we do not charge an amendment fee. It is your responsibility to verify that the arrival/departure dates and all other crucial reservation information is correct before placing the reservation and payment. If there is an issue with the reservation, contact us as soon as possible. info@svingenguesthouse.com. For situations out of our control like weather, road closures, rail distruption & cancelled flights etc, we advise all guests to Svingen, Flåm and Norway to have comprehensive travel insurance that also covers journey distruption.

 

Q - Kayaking, SUP, biking & hiking adventures?

A -Explore the breathtaking Aurlandsfjord and UNESCO-listed Nærøyfjord on a kayaking, hiking, or biking tour with our sister company. Njord has experienced guides and will lead you on an amazing adventure in Flåm. 

They specialize in soft adventure guided tours, perfect for beginners, families with children, and outdoor enthusiasts. While their main focus is on guided kayaking tours, they also offer biking and hiking adventures. Whether you join one of the group tours in Flåm or opt for a customized experience in the fjords, the mission is to make the beauty of Norwegian nature accessible to everyone.

All guests staying with us at Svingen will be given a discount code that can be used for 20% off the 3 hour guided kayak tours.

Visit www.seakayaknorway.com for further details and inspiration.